in case you were wondering about our booking policy
Booking Deposit Policy Due to repeat no shows and last minute cancellations we enforce a strict booking deposit policy. As of October 1st 2014, a $20.00 deposit must be made for every hour booked in order to reserve the appointment time. The deposited amount will be credited towards your treatment service.
For bookings made over the phone, deposits can be made via credit card. Client privacy is of utmost importance, therefore over-the-phone payments will always be processed immediately with no credit card details being kept on our premises.
Cancellation Policy (NOTE: Cosmetic Tattooing has its own Terms & Conditions) We understand unplanned events can occur resulting in the need to cancel your appointment. If this happens, we respectfully ask for your cancellation call 24 hours prior to your scheduled appointment. If you miss, cancel or change your appointment with less than 24 hours notice, you will be charged your deposited amount.
Cosmetic Tattooing Terms & Conditions All appointments for Cosmetic Tattooing Procedures cannot be booked online and must be booked via email or directly calling our store.
Before making your appointment with Miss Ly please understand that a $100.00 NON-REFUNDABLE deposit is required to secure your appointment time.
Should you need to reschedule or cancel your appointment, a minimum of 7 BUSINESS DAYSNOTICE is required otherwise your deposit will be used as a penalty fee. You can only reschedule twice. After this a new deposit must be made.
Appointments at our CBD Location Any changes to appointments schedule at our CBD location will see forfeit of any deposit amounts made, due to the costs of setting up at the mobile location.
Why our Policies, Terms & Conditions exist Our policies are in place out of respect for our therapists and our clients.
Last minute cancellations of less than 5 business days notice for Cosmetic Tattooing and less than 24 hours for all other appointments are difficult to fill. Late notice or no notice given, prevents other clients from being able to schedule into that time slot.
Last but not least All bookings made are immediate consent and acknowledgment of our booking deposit & cancellation policies.
Thank you for supporting our business and prolonging our committed services to you!