in case you were wondering about our booking policy
Booking Deposit Policy Due to repeat no shows and last minute cancellations we enforce a strict booking deposit policy. A 50% deposit must be made for every booking in order to reserve the appointment time. The deposited amount will be credited towards your treatment service. Please note refunds on deposits is up to discretion of the business.
For bookings made over the phone, deposits can be made via credit card. Client privacy is of utmost importance, therefore over-the-phone payments will always be processed immediately with no credit card details being kept on our premises.
Cancellation Policy We understand unplanned events can occur resulting in the need to cancel your appointment. If this happens, we respectfully ask for your cancellation call 48 hours prior to your scheduled appointment. If you miss, cancel or change your appointment with less than 48 hours notice, you will be charged half of the appointment total including your deposit. Late cancellations or no shows to promo package or gift voucher appointments will have a 50% cancellation fee.
Product Returns Policy Products purchased in salon or online cannot be returned for Refund for change of mind. A credit note or exchange will be given. Incorrect choice of colour for make up cannot be returned or exchanged. In the event where there are allergies, please call the salon on 9471 0290 to get further instruction for returns.
Last but not least All bookings made are immediate consent and acknowledgment of our booking deposit & cancellation policies.
Thank you for supporting our business and prolonging our committed services to you!